District of Columbia: Harnessing the Power of Information and Communication Technology to Enable Good Governance

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Case Details:

Case Code : ITSY061
Case Length : 22 Pages
Period : 2007-2008
Pub Date : 2009
Teaching Note :Not Available
Organization : District of Columbia
Industry : Public Sector
Countries : USA

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Excerpts

Background Note

Washington, D.C. was founded on July 16, 1790. Initially, Washington was a separate municipality within the Territory of Columbia. The 1871 Act of Congress merged it with the Territory of Columbia to form a single entity called the District of Columbia (Refer to Exhibit I for a snapshot of DC)...

Change in Leadership

In 2007, Adrian M. Fenty (Fenty) became the fifth elected Mayor of DC. Fenty's aim was to redesign the DC municipal administration to make it more receptive to citizens' needs. He wanted to simplify government services that usually involved complex procedures and multiple agencies...

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Digital Democracy was a new age of governance in which technological advances allowed people free access to government services. With the help of technological initiatives, citizens could hold their government accountable...

Initiatives taken by DC Government

The core philosophy of the government was to incorporate consumer technology in all areas of operations. The DC government used Web 2.0 technologies to communicate faster and to improve the transparency and efficiency of government operations at low cost...

The Apps for Democracy Contest

OCTO maintained huge reserves of operational data related to government contracts, crime statistics, and economic development in the form of data feeds and catalogs. To make this open data useful to the public as well as to the government agencies, OCTO planned to create new online tools...

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